When most employers want to know how their employees are feeling about their jobs, they ask them to fill out an employee survey. In fact, not only is this seen in the workplace but on college campuses, gyms and other business throughout the country. The general idea is that to improve you need to get feedback.
What’s Wrong with this Picture?
While there is nothing wrong with wanting to get feedback from your employees (or your customers), there might be a better way to find out areas where you’re excelling and areas where you could improve. Rather than using a survey, why not just ask face-to-face?
The Value of Face-to-Face Feedback
Imagine you’re having a disagreement with your spouse. Rather than asking you how you’re feeling, your spouse hands you a piece of paper; a survey. How do you feel?
The same thing applies with employees – people value the opportunity to express their feelings in a more intimate setting than an anonymous forum. It makes them feel more highly valued and connected to the team as a whole.
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